Shipping & Returns

Shipping

Once your order is placed we typically will ship your products by the 2nd business day, and we will always ship any expedited requests the very next business day. This means that the package does not leave our facility until that next business day (Saturday and Sunday not included). This is unavoidable as the demand for our products is extremely high and we have a large number of packages that go out daily. You will receive notification from us, as well UPS does send tracking information to your email address once the label is printed. Please always check your email junk file.

How do I return an item?

You can return your product for any reason for a full refund as long as the product has not been removed from its original wrapping and container and is also still in brand new condition. Please send returns to: 8228 E Germann RD Mesa, AZ 85212 at your expense for shipping cost. Of course if this is a defect issue when your product is received, Renetto will send you a return label so that we can replace your product immediately. Just send an email to info@renetto.com if this is the case. Please note: any returns for non defective reasons will be refunded , less the cost for shipping charges.