Shipping & Returns

 

Typically all orders are prepared in 2-3 business days for shipping with UPS.

You will receive email notification from us, as well as UPS does send tracking information to your email address once the label is printed. Please always check your email junk file.

 

How do I return an item?

You can return your product within the first 30 days of receiving; for any reason for a full refund as long as the product has not been removed from its original wrapping and container and is also still in brand new condition. Please send returns to: Renetto: 4000B Sardis Church rd. Monroe NC 28110. Please include the original invoice that was emailed at time of purchase as well as a notification for reason of return. Please note: The original shipping charge to send to you has already been paid by us and cannot be refunded. 

For those very rare occasions that an item arrives with an issue right out of the box, simply send an instant text to: (888) 736 3886 or an email to info@renetto.com with an attached photo so we can send an immediate replacement. We will start the process immediately to get an exchange if this is a defective item.