Do RENETTO products come with a warranty?
If your RENETTO product breaks, from normal use and not obvious abuse, within one calendar year, Renetto will replace your product free of charge.
This process is made as simple as possible. Merely send us a photo of the defect, along with your order information to: firstname.lastname@example.org, so we can pull your file and send you a replacement.
This warranty is for structural defects, such as frame integrity and hardware defect issues. Items that can be torn, ripped or damaged from wear and tear or accidental use issues, can obviously not be covered, as we do ask you to inspect these areas immediately after receiving your chairs to ensure these were not issues that were present when received.
We manufacture all of our products with the highest quality materials and the highest level of innovation in the marketplace. The very reason why Renetto is the only outdoor company that offers a full 1 year replacement guarantee.
In those very rare scenarios where you may have a manufacturing defect in your product right after receiving it, simply send us an immediate response text @ (888) 736 3886 or email at email@example.com along with your invoice number (not your customer id) and we will respond immediately to get you a replacement.
Are the Renetto canopy chairs the same as the Kelsyus chairs seen in retail stores?
The differences truly are dramatic
Renetto has a licensing agreement with Kelsyus. While the chair design and patent [for both companies] are Renettos' amazing ingenuity and innovation, there are many differences between the two products.
We use the Kelsyus brand for the stores and Amazon; as a lesser expensive item of many less features and much cheaper manufacturing. The Renetto brand is our high line and offers:
- Much thicker steel walls
- Double stitching everywhere
- Thick 600D Polyester
- A 600lb capacity (static weight) / 400lb consumer rated
- 2 cup holders NOW FIT OVER-SIZED YETI CUPS
- A mesh backing
- A much larger canopy
- A fully adjustable front canopy flap
- Backpack pockets on the canopy
- Dual padded backpack straps
- An attached tablet pocket
- More colors
- New attachable fold away canopy extensions (adds 6" of extra shade to sides)
Our unique plastic molds for mush stronger and thicker parts
THE ONLY 1 YEAR FULL REPLACEMENT GUARANTEE IN THE MARKET
An all new Renetto designed hide away footrest accessory available for purchase on our site only.
All new attachable side canopy side flaps that also fold into the backpack
ANYTHING OTHER THAN THESE BRANDS ARE CHEAP AND PATENT INFRINGING KNOCKOFFS.
Are there different sizes of The Renetto 'Original Canopy Chair'?
We offer the over sized heavy duty capacity original canopy chair 3.0 "Tailgate Edition"; along with the smaller and lighter weight economy version called the "Thrifty Edition"; and the low to the sand "Beach Bum" Canopy Chair.
Please visit our product pages for weight capacity & measurements of our Original Canopy Chair.
When will I receive my chair?
After placing your order you will receive 3 emails. The first email is an order confirmation. Please print and keep this email for future reference. The second and third email you will receive (3-4 business days) will contain UPS tracking information and an estimated delivery date. If the color or product you chose is currently listed as delayed shipping . This is a back order item that will ship as soon as the item arrives in our warehouse. Due to extremely high volumes of daily shipping; these processing times are the same for all shipments including expedited selections.
How much is shipping?
During the checkout process you will be given an accurate shipping cost prior to checkout. You may elect to cancel your order if you are not satisfied with the UPS shipping rate.
What shipping methods are available?
All items are shipped exclusively via UPS. Shipping methods available are: Ground, 3 Day Select, 2nd Day Air and Next Day Air. PLEASE NOTE THAT MOST ORDERS TAKE 3-4 BUSINESS DAYS TO PROCESS. If expedited shipping is requested, your order will still take the same amount of time to process as listed above. If you have questions about expedited shipping or would like to request an urgent ship out date please go to our contact us page and submit an instant text.
****If you are placing any orders that are currently pre-order colors along with an in stock color, all items are shipped at one time as you are only being charged for that 1 time shipment****
What are Pre-Order Incoming Colors? and when do they ship?
The entire United States is currently dealing with a shipping vessel crisis throughout the country. No available vessels, delayed vessels, port gridlock for miles and port employee shortages are causing major inventory shortages for all retailers. Arrival dates are constantly being changed as vessels are delayed, have no place to dock or the shortage of employees at the ports cannot get to these vessels to unload them. There is currently no end in sight for any retailer attempting to receive their products. For that reason we can only state approximate time frames for processing your order, and those time frames are listed just above the ADD TO CART BUTTON; and if you currently have an order with us, we are working diligently everyday to get our products delivered and get them to everyone the moment they arrive here. We have been sending updates to your inbox from firstname.lastname@example.org as often as possible. We, unfortunately, can do no more than that.