Do RENETTO products come with a warranty? ABSOLUTELY!!!!!!
If your RENETTO product breaks, from normal use and not obvious abuse, within
one calendar year, Renetto will replace your product free of charge (buyer
pays shipping for replacement chair). In order to ensure honesty and integrity, please keep your proof of purchase in order to verify the 1 year time period and in order to prove your warranty is still in place. Your product must be sent to: Renetto warranty: 8228 E Germann RD Mesa, AZ 85212 at your expense for shipping cost. Please send proof of purchase along with your chair. Normal wear and tear does NOT apply. This warranty is for structural defects, such as frame integrity and hardware defect issues. This policy is strict in order to ensure we can still offer the ONLY 1 year replacement warranty in the outdoor marketplace, as we have had to do all necessary to avoid significant fraud that has occurred in the past.
Are the Renetto canopy chairs the same as the Kelsyus chairs seen in retail stores?
Renetto has a licensing agreement with Kelsyus. While the chair design and patent [for both companies] are the same, there are many differences between the two products.
Although the Renetto canopy chair and Kelsyus canopy chair are of the same patented
innovation and design. We use the Kelsyus brand for the stores as a lesser
expensive item. The Renetto brand is our high line and offers:
Much thicker steel walls
Double stitching everywhere
Thick 600D Polyester
600 lb capacity (static weight)
pockets on the canopy
17 color options.
THE ONLY 1 YEAR FULL REPLACEMENT WARRANTY IN THE MARKET
An all new Renetto designed hide away footrest accessory available for purchase on our site only.
OTHER THAN THESE BRANDS ARE CHEAP AND PATENT INFRINGING KNOCKOFFS.
Are there different sizes of The Renetto 'Original Canopy Chair'?
We offer the over sized heavy duty capacity canopy chair along with the all new Child's Canopy Chair designed for children up to 7 years old. Please visit our Chair Features page for weight capacity & measurements of our Original Canopy Chair.
When will I receive my chair?
placing your order you will receive 2 emails. The first email is an
order confirmation. Please print and keep this email for future
reference. The second email you will receive (within 3 to 5 business days) will contain UPS tracking information and an estimated delivery
date. If the color or product you chose is currently listed as delayed shipping . This is a back order item that will ship as soon as the item arrives in our warehouse.
How much is shipping?
the checkout process you will be given an accurate shipping cost prior
to checkout. You may elect to cancel your order if you are not
satisfied with the UPS shipping rate.
What shipping methods are available?
items are shipped exclusively via UPS. Shipping methods available are: Ground, 3 Day Select, 2nd Day Air and Next Day Air.
PLEASE NOTE THAT MOST ORDERS TAKE 3-5 BUSINESS DAYS TO PROCESS. If expedited
shipping is requested, that doesn't necessarily mean your order will ship the same day. If you have
questions about expedited shipping or would like to obtain a current shipping schedule please submit a contact form.
I purchased my RENETTO product at an outdoor event. Will Renetto replace or repair my broken product?
PLEASE REFER TO WARRANTY INFORMATION ABOVE.
I'm interested in information about reselling your chairs.
Please contact Renetto customer service by filling out acontact form.